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L&W introduces advanced case management powered by ITrac — Investigation Case Management Software for Windows.
How it will work for you . . .
Our custom designed case management system is a Relational Database that keeps track of all of your important case information. ITrac doesn't just store information - it puts it to use. Contact and Customer files are related to Cases. Cases are related to Billing. Video clips are related to Cases. . . . .
ITrac has enabled us spend less time doing administrative work and gathering information, so we can spend more time doing the jobs that make money!
For Your Customers:
- Contact Management - Examiners and other contacts
- Standard rates for specific types of work and investigations
- Specific rates specially negotiated with certain customers
- Examiner Specific and Company-Wide case handling instructions
- Investigation case history
- Billing and payment history
- Accounts receivable tracking
- Unlimited notes and attached document storage for each customer
- Optional Internet package allows your customers to see case status on the Internet
For Your Investigation Cases:
- Contact management - examiners, claimants, attorneys, physicians, related parties
- Due dates
- Case details
- Customer requested actions - an unlimited number of actions may be created against each assignment.
- Case-specific handling instructions
- Create invoices based on customer requested actions
- Multiple invoices may be created for each assignment and/or action item
- Billing and payment history
- Unlimited notes and attached document storage for each case
- Video clip tracking and storage
- Assignment extension logging
For Your Investigators (employees):
- Time scheduling and tracking
- Expense tracking and bill-back to customer
- Unlimited notes and attached document storage for each employee
- Pay rate and burdened cost (tied in to investigation hours and costs)
- Print or Email investigation assignment sheets with all of the pertinent case details
- Investigators can connect to the database using a phone line or Internet connection from anywhere!
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